Product Care & Warranty
CARING FOR YOUR TIMBER:
Timber products are designed to give you many years of enjoyment. Our timber is sourced from local and international indigenous hardwoods and is pre-seasoned to ensure maximum longevity. The beauty of choosing natural timber products are the unique characteristics and features within, such as varying colours, grains and textures.
The natural characteristics of timber also respond to the environments in which they are placed. Splits and cracks may appear and should not be seen as a fault or a flaw, but should be celebrated as the timber takes on its own unique character. These changes in the timber will not compromise the construction or structural integrity of the furniture. And, as we cannot control the environment in which you place your timber product, we cannot control or predict the changes you will see in your timber. To minimise movement in the timber, we recommend it should not be placed outside in direct sunlight, near fireplaces, in heavily air-conditioned or humid areas.
In order to care for the appearance of your timber product, we suggest avoiding direct contact with heat, liquid, and abrasive cleaners or chemicals. Also, avoid placing hot items like mugs or plates on the surface without coasters or placemats underneath, this will prevent marks and stains. To remove any dirt or dust, simply use a damp cloth.
MAINTAINING YOUR TIMBER:
Like any big investment piece in life, timber products do require maintenance or restoration from time to time, depending on how it is used and cared for. The natural characteristics of timber respond to the environments they are placed in. Splits and cracks may appear and should not be seen as a fault or flaw, but should be celebrated as the timber takes on its own unique character. These changes in the timber will not compromise the construction or structural integrity.
Our timber products are designed to gain character and reflect your lifestyle over time. However should you want to retain the original appearance of your timber item, we suggest a water-based sealer (clear matte finish) be applied every 12 months.
The natural characters of timber respond to its environment. Due to Australian climate conditions we expect surface movement may occur. As such, any movement, splitting, cracking or joint separation is a natural change and does not classify product as defective.
Hardwood timber has character, which is exactly why we love using natural solid timbers.
Please note surface movement is not warranted and falls under maintenance.
Any damage from contact with water or liquid will also be void of warranty.
A one-year warranty from the date of purchase covers the construction and frame of our timber products.
Should you have any warranty claim regarding the construction of your timber product please contact our customer care team via email.
Fabric & Leather
CARING FOR YOUR FABRIC
Our sofas, beds and cushions are made from a selection of curated fabrics. To best care for these fabrics we recommend vacuuming on a weekly basis to remove dust and dirt. We suggest you avoid placing these fabrics in direct sunlight, as UV will cause fading and a change in colour may occur over time. We recommend treating any spills or marks immediately with the help of a qualified professional upholstery cleaner. To clean your fabric and linen covers, use professional upholstery cleaner only.
Leather sourced is generally corrected grain, which means it has a protected layer. We ensure our hides are tanned and dyed with products that do not contain harmful substances. The beauty of leather is that it’s a natural material, so any wrinkles or small defects should be considered a feature that certifies the quality of the leather. It’s also normal that over time the leather may undergo slight discolouration with exposure to direct sunlight or sources of heat.
To maintain your leather we suggest regularly removing dust, as it can clog the pores of the leather, which limits natural perspiration. To do this always use a soft and dry cloth. Do not use brushes as the bristles can damage the leather. A fresh spillage is always easier to clean than an old one, so attend immediately using soapy water, rinse and wipe dry with a soft cloth. Do not use detergents, abrasives, bleach or household cleaners.
Upholstery: A one year warranty from the date of purchase covers any excessive compression / expansion from polyurethane foam and feather inserts.
Fabric: We do not offer any warranty on leather, fabric or linen items.
Marble is a natural and porous stone. Each slab of marble is unique and has inherent qualities that will vary from piece to piece, including veining, tint, and density.
As Marble (natural stone) is porous by nature, special care needs to be taken to maintain its appearance. We suggest avoiding direct contact with heat, liquid, and abrasive cleaners or chemicals. Also, avoid placing hot items like mugs or plates on the surface without coasters or placemats underneath, this will prevent marks and stains being left on the stone. To remove any dirt or dust, simply use a damp cloth. Liquid spills must be wiped dry & removed immediately.
We do not offer any warranty on Natural Stone.
Cast Iron & Metal
Cast Iron & Metal used in our collection is either polished or powder-coated. We use Industrial grade metal unless otherwise specified. Metal will not rust, however it should never come into contact with rain / water as this will cause the onset of rust. To care for your metal products, please use a soft cloth or micro fibre cloth with a glass cleaner product. Do not use any abrasive sponges, as they can leave light scratches on metal finish.
A standard limited warranty period of 12 months applies on all metal products.
Due to hand-made / hand-finished characteristics on our products, variation in color / stain and finish on products is common and such variations cannot be classified as defects.