What items are returnable?
What items are non-returnable?
We regret that your purchase did not work out.
Please click the link: (To create a Return Goods Type form) and fill in all relevant details in order for us to facilitate your Return or Exchange.
Returns will be accepted for items within 14 days of purchase
Sale / Clearance items cannot be exchanged or returned.
All tags must be attached; the packaging must be intact, and the product must be unused.
For returns, customers will receive an online store credit equal to the amount of item(s) returned, minus 30% re-stocking.
A shipping label will be generated and emailed to you after your request of a exchange is received. Please use this shipping label and attach it to original Box / Packaging your received.
On receiving your return goods, an On-line Store Credit will be issued to the value equivalent of your purchase less 30% re-stocking fees. This can take up to 7 – 10 working days AFTER returned goods are received and verified as unused by our warehouse team.
Eg: If your purchase value is $ 299 and you wish to return your order, your credit value for future online purchase will be for $ 209 ($ 299 less 30%)
Cost of Delivery is not refundable.
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I receive my store credit?
Once your items are inspected by the store, you will receive your store credit gift card typically within 7 - 10 working hours AFTER returned goods are received and verified as unused by our warehouse team.
Do you offer a refund?
Due to nature of our product range, we are unable to process or honour a Refund request for the following reasons: